Frequently asked questions

Q: Can I order a piece of jewelry in a different metal?

A: Often, yes. Custom orders are available in gold, white gold, platinum, and vermeil, depending on the design. Email customerservice@ladyjjewelry.com with the piece you’re interested in and the metal you have in mind so we can discuss the possibilities.

Q: WHAT'S VERMEIL?

A: VERMEIL IS GOLD PLATTING OVER SILVER. IT IS A QUALITY PLATING BECAUSE OF THE STRONG CHEMICAL BOND BETWEEN THE SILVER AND GOLD. ALL OF OUR JEWELRY IS ELECTROPLATED, MAKING IT EXTRA DURABLE. 

Q: Where do you source your materials and gemstones?

A: I prioritize reputable suppliers and responsibly sourced materials. Most design and production happens in-house, and I support local New York City vendors when purchasing raw materials. Metal scraps are recycled as part of the studio’s effort to work thoughtfully and reduce waste.

Q: How should I care for silver jewelry that has tarnished?

A: Silver can naturally tarnish over time, especially when it isn’t worn regularly. A silver polishing cloth can help restore its shine. Gentle, regular care is better than letting buildup accumulate. If your piece includes gemstones or a plated finish, contact me for care advice specific to its materials.

Q: How can I find my ring size?

A: A professional ring sizing is the best starting point, especially for a custom or sized-to-fit ring. String and paper measurements can give a rough estimate, but they aren’t a substitute for checking the fit. Contact me if you need help determining your size before ordering.

Q: How soon will I receive my order?

A: Timing depends on whether your piece is ready to ship, needs sizing, or is being custom-made. Check the individual listing for availability, and contact me before ordering if you need your jewelry by a specific date. We ship via USPS and UPS; expedited shipping may be possible.

Q: Is gift packaging included?

A: Yes. Jewelry arrives in a velvet bag with a polishing cloth, tucked into our signature box and finished with a ribbon, at no additional charge. To include a gift message, email customerservice@ladyjjewelry.com with your order details.

Q: Is everything a custom order on your website, or do you have ready-to-ship jewelry?

A: Lady J Jewelry offers both ready-to-ship pieces and custom jewelry. You don’t need to place a custom order to shop with us: we have a wide selection of already-made pieces available on the website. Check the individual listing for availability, especially if a piece needs sizing. If you’d like something personal, contact us to discuss a custom piece.

Q: What does one-of-a-kind mean?

A: One-of-a-kind means there is only one of that exact piece. Once it sells, it’s gone. If a piece you love has already found its person, contact me about creating custom jewelry with a similar spirit, rather than an exact duplicate.

Q: How long does a custom piece of jewelry take to make?

A: Custom jewelry timelines vary depending on the design, materials, and current studio schedule. Contact me with your idea and the date you need it, and we’ll discuss timing before you place your order. Rush requests may be possible for an additional fee, depending on the project and availability.

Q: What is Argentinium silver? 
A: it’s a higher grade silver, higher that sterling and it resists tarnishing.

Q: What is your website purchase return policy and do you offer repairs?

A: All products shipped outside of Brooklyn, NY, except custom made items (this includes sized-to-fit rings), may be returned or exchanged within 14 days of receipt. Items shipped to Brooklyn, NY must be exchanged at the studio or returned for store credit only.

Items purchased in-studio (in Brooklyn) are non-refundable and may only be exchanged for store credit or a like replacement.

All sale items are final sale and not returnable.

To return or exchange an item, please email us at ladyjjewelry@gmail.com and include your order number, or simply reply to ladyjjewelry@gmail.com directly from your purchase-confirmation-receipt email. We will review your return request and send you instructions on how to proceed.

Once your return has been received, it will be examined and you will be notified via email about receiving your refund or replacement merchandise. Lady J Jewelry does not cover the shipping costs for returns/exchanges.

If you purchased our jewelry at another retailer, you must adhere to the return policy of the individual store from which you purchased a Lady J Jewelry item.

As for repairs, we stand behind the quality of each piece of jewelry we make. If an item ever becomes damaged, I will be happy to attempt repairs, provided the item is not so damaged as to be beyond repair. Labor and material charges will apply. You must email customerservice or call 718.783.0011 Mon.-Fri. 9am - 5pm Eastern Standard Time to discuss returns or repairs. Additionally, some plated items may need to be replated over time (it's kind of like getting a shoe resoled). We can replate your jewelry with a nominal fee. Plating can take up to 4-6 weeks.

Q: WHAT IS YOUR WEBSITE SECURITY AND PRIVACY POLICY?

A: SECURITY IS OF CRITICAL IMPORTANCE TO US AT LADY J JEWELRY DESIGNS. OUR STRIPE-POWERED ENGINE PROVIDES THE HIGHEST SECURITY. THEY USE PROPRIETARY INDUSTRY-LEADING ENCRYPTION TECHNOLOGY AND CONSTANTLY INNOVATE TO HELP ENSURE YOUR TRANSACTIONS ARE SAFE.  AT LADY J JEWELRY DESIGNS WE NEVER SELL ANY OF YOUR PERSONAL INFORMATION TO ANY THIRD PARTY AND HOLD THE HIGHEST STANDARDS IN BOTH SECURITY & PRIVACY.

Lady J Jewelry Designs is very committed to making sure that our customers and partners are satisfied. Please do not hesitate to contact us with your questions.

Have a question? Email it to info@ladyjjewelry.com.