Frequently Asked Questions

 

Q: Can I order any piece of jewelry in any metal?

A: Most likely. We do custom orders in gold, white gold, platinum and vermeil. Please send your request to customerservice@ladyjjewelry.com

 

 

Q: I bought a piece of jewelry and I noticed that it started to tarnish, what should I do?

A: The best way to clean your jewelry is with a silver polishing cloth. Generally, the more you wear your jewelry the more polished looking the silver will remain. However, some peoples skin may react with silver and produce a tarnish that can be cleaned with a silver polishing cloth. If a piece of jewelry is not worn for awhile it may tarnish by nature over time. Taking care of your jewelry regularly goes a long way in preventing build-up that may be harder to clean with time. I also recommend keeping a piece of chalk in your jewelry box to absorb oxides.

 

 

Q: How can I figure out my ring size?

A: Use a piece of string or strip of paper no wider than 3/4". Wrap it around the base of the appropriate finger and slide it off the finger. Use a pen to mark the point on the string/paper where it overlaps, forming a complete circle. Using a ruler lay out the paper or string, on a ruler and measure in millimeters, the length from the starting end of the string/paper to the pen mark. Check out the conversion chart of millimeters to ring size. Please note that this is an approximate way to measure your ring size. 

 

Ring Size 5 =49.2mm

Ring Size 5.5 =50.5mm

Ring Size 6 =51.8mm

Ring Size 6.5 =53.1mm

Ring Size 7 =54.3mm

 

 

Q: What is your shipping policy & how soon can I expect to receive my order?

A: Retail shipping is only $8.99 per order and you can order up to 5 pieces of jewelry and have them shipped at that rate. Each piece of jewelry is handcrafted and special attention is paid to every detail before the piece is shipped out. Please allow 2-to-4 weeks for delivery. For expedited orders please call us. Gift Wrapping: Gift wrapping is available on any and all orders free of charge. Just specify in your order which piece(s) you'd like gift wrapped.

 

Q: What is your website purchase return policy and do you offer repairs?

A: All purchases through this website are exchangeable but not refundable. You can exchange jewelry within 30 days of date shipped, provided it is in new condition, towards credit for other jewelry we sell. If you purchased our jewelry at another retailer, you must adhere to the return policy of the individual store from which you purchased a Lady J Jewelry item. As for repairs, I stand behind the quality of each piece of jewelry I make. If an item ever becomes damaged, I will be happy to attempt repairs, provided the item is not so damaged as to be beyond repair. Labor and material charges will apply. You must email CustomerService or call 212-260-8218 Mon.-Fri 10am - 3pm eastern standard time to discuss returns or repairs.

 

 

Q: What is your website security and privacy policy?

A: Security is of critical importance to us at Lady J Jewelry Designs. Our PayPal-powered engine provides the highest security. They use proprietary industry-leading encryption technology and constantly innovate to help ensure your transactions are safe. In addition, PayPal has over 1000 people worldwide dedicated to keeping PayPal accounts safe. At Lady J Jewelry Designs we never sell any of your personal information to any third party and hold the highest standards in both security & privacy.

 

Lady J Jewelry Designs is very committed to making sure that our customers and partners are satisfied. Please do not hesitate to contact us with your questions.

 

Have a question? e-mail it to info@LadyJjewelry.com